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Over 6,500 installations with industry leading vendors

Nextnine enables OEM vendors to cost effectively achieve optimum performance and reliability of their field deployed products.

Secure Remote Access

Manage and secure access to operational technology environment. Reduce risk, maximize security and minimizes costs.

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Support Automation

Automate service and support workflows, including problem discovery, diagnosis, resolution, product maintenance, asset and config management.

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Key Benefits of Nextnine’s Solutions

Control Support Costs

  • Automate time-intensive activities
  • Solve issues before they become problems
  • Fewer calls and field dispatches
  • Shorter resolution time
  • Increased first call resolution

Increase Service Revenues

  • Increased renewal rates
  • Premium service contracts
  • Up-sell opportunities
  • New products and services

Maximum System Uptime

  • Predictive and preventative maintenance to avoid unexpected failures
  • Improved SLA compliance
  • Increased customer satisfaction

Nextnine Service Platform

Nextnine Service Platform enables services organizations to proactively discover and diagnose problems, ensure optimal system performance through preventive maintenance and gain valuable product usage insights.

Connect
Encrypted File Transfer
Closed Loop Diagnostics
Preventive & Predictive
Maintenance
Inventory and Configuration
Management

Nextnine Service Platform powers some of the largest and most innovative vendor service organizations on the planet. Nextnine platform has enabled these organizations to significantly improve the quality and efficiency of the services, achieving measurable results such as a 10% reduction in support delivery costs, millions of dollars in additional service revenues and increased customer satisfaction.

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