YOU DESERVE THE BEST SUPPORT

To ensure the productivity, performance and profitability of global service organization you need reliability, availability and expertise for your vendor. That’s why Nextnine’s expert Customer Support team is highly trained and ready to give you the best possible 24x7x365 support.

If you are an existing customer and would like to open a support ticket, please log-in to our customer center.

We offer two support packages ideally suited to your business – Standard and Premium.

 

standard

  • Web, email and phone support during local business hours of your primary office

  • Product upgrades and patches

  • New literature, product tips and best practices published regularly by our support team

  • Proactive support based on an installed monitoring system that continuously monitors your ICS environment to proactively detect and solve problems

premium

  • All features of standard support delivered 24x7x365

  • A dedicated Nextnine technical account manager

  • Priority case handling